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Grievance Redressal

Grievance Redressal

At The Fit Alpha, we are committed to providing our customers with exceptional service and quality products. We understand, however, that sometimes things may not go as planned. Our Grievance Redressal Policy is designed to ensure that any complaints are dealt with promptly and fairly. The objective of this policy is to:

  • Provide a fair and straightforward procedure for resolving grievances.
  • Ensure that all complaints are handled in a timely and cost effective manner.
  • Maintain the trust and confidence of our customers by ensuring transparency and accountability in our complaint handling process.

How to File a Grievance

If you have a complaint or concern, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team via email at support@thefitalpha.com or call us at +91 9259651144. We encourage you to provide as much detail as possible, including your order number, the nature of the complaint, and any relevant documentation.
  2. Acknowledgement: We will acknowledge receipt of your grievance within 24-48 hours and provide you with a reference number for your records.
  3. Review Process: Your grievance will be reviewed by our Customer Service team, and if necessary, escalated to higher management. We aim to resolve all complaints within 7-10 business days.
  4. Resolution: Once a decision has been made, we will inform you of the outcome and any actions that have been taken or will be taken.

Escalation Process

If you are not satisfied with the initial resolution, you may escalate your complaint by writing to our Grievance Officer at grievance@thefitalpha.com. Please include your reference number and a detailed account of why you are dissatisfied with the resolution. The Grievance Officer will review your complaint and respond within 5 business days.

Feedback

After your grievance has been resolved, we may contact you to seek feedback on your experience with our grievance process. This helps us to continually improve our services.

Contact Information

For any queries regarding our Grievance Redressal Policy, please contact:

  • Email: support@thefitalpha.com
  • Phone: +91 9259651144
  • Mailing Address: Alpha Tower, near Deviram Sweets, Shahi Nagar, Sikandra, Agra, Uttar Pradesh 282007

Review and Amendments

This policy is reviewed periodically and may be amended to maintain alignment with our business practices and the regulatory environment.

This Grievance Redressal Policy ensures that The Fit Alpha remains responsive to its customers' needs and maintains high standards of service and customer care.

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